FAQ

StillMinds Frequently Asked Questions (FAQ)

Product Usage:

Q: How do I use StillMinds smudge and wood/incense sticks?

A: Light the tip of the smudge or incense stick until it glows, then gently blow out the flame. Place the smudge or incense stick in a suitable holder or on a non-flammable surface to allow the fragrance to diffuse through your space.

Q: What is the best way to use your meditation items during a session?

A: Our meditation items, including smudge and wood incense, are designed to create a tranquil environment. Light them before starting your meditation to set the mood and enhance your focus.

Q: How long does a candle from StillMinds typically burn?

A: The burn time varies by candle size, but most of our candles burn for approximately 30-60 hours.

Precautions and Safety:

Q: Are there any safety precautions I should take when using smudge or candles?

A: Always use smudge and candles in a well-ventilated area and never leave them unattended. Keep them away from flammable materials and out of reach of children and pets.

Q: Can I use your smudge products around pets?

A: Yes, our smudge is made from natural ingredients and is safe to use around pets, but monitor your pet for any discomfort or allergic reactions.

Q: Can your products trigger allergies or respiratory issues?

A: Our products are made from natural materials, but if you have allergies or respiratory issues, we recommend testing a small amount first to ensure no adverse reactions.

Product Information:

Q: Where are your ingredients sourced from?

A: Our ingredients, including those for our sacred wood and herbal smudge, are ethically sourced from the Himalayas to ensure quality and purity.

Q: Are your smudge and wood incense sticks handmade?

A: Yes, our smudge and wood incense sticks are crafted by skilled artisans using traditional methods, ensuring each piece is unique.

Q: How should I store your smudge and wood incense sticks to maintain their quality?

A: Store your smudge and wood incense sticks in a cool, dry place away from direct sunlight to maintain their freshness and quality.

Q: Do your meditation items come with any instructions?

A: Each product is designed for ease of use, and specific instructions are included with your purchase. Our customer service team is available to assist you with additional guidance.

General Inquiries:

Q: How can I get in touch with your customer service team?

A: You can reach our customer service team via email at [email protected] or through our Contact Form on our website.

Q: What is the return policy?

A: We accept returns within 14 days of receipt for a full refund, provided the item is unopened and in its original packaging. More details can be found in our Refunds & Returns Policy.

Q: How can I learn more about your company and its values?

A: You can explore our brand story, values, and mission on Our Story.