Help Center

StillMinds Help Center

Welcome to the StillMinds Help Center, where you'll find answers to frequently asked questions and support for all your needs related to our products and services. If you can't find what you're looking for here, don't hesitate to reach out to our friendly support team.

1. Ordering & Payments

• How do I place an order? Browse our catalog, add items to your cart, and proceed to checkout. You'll need to provide your shipping details and payment information to complete your purchase.
• What payment methods do you accept? We accept all major credit cards, PayPal, and other online payment methods. 
• Is my payment information secure? Yes, we use industry-leading encryption and security measures to protect your financial information.

2. Shipping & Delivery

• When will my order arrive? Delivery times depend on your location and the shipping method you choose during checkout. 
• Can you ship internationally? Yes, we ship worldwide. For international shipping details, please contact [email protected] for more details.
• What are your shipping costs? Shipping costs are calculated based on the weight of your order and your delivery address. You can view these costs during checkout.

3. Returns & Refunds

• What is your return policy? We accept returns within 14 days of receipt for a full refund, provided the item is unopened and in its original packaging. 
• How do I return an item? Contact our customer service team to initiate a return and obtain a Return Merchandise Authorization (RMA) number.

4. Product Information

• Where are your products made? Our products are carefully crafted in the Himalayas and ethically sourced to ensure quality and sustainability.
• Are your products natural? Yes, our products are made from natural ingredients and are designed to promote wellness and tranquility.

5. Account Management

• How do I create an account? You can create an account during the checkout process or by clicking on "My Account" at the top of our website.
• How do I track my order? Once your order has been shipped, you will receive an email with tracking information. You can also log into your account to check the status of your order.

6. Technical Issues

• I'm having trouble with your website. If you're experiencing technical difficulties, please contact our support team with details about the issue, and we'll be happy to assist you.

7. Contacting Us

• How can I get in touch with you? For any questions or concerns, you can reach out to us via email at [email protected]. Our support team is available 24/7.

We're here to help make your StillMinds experience as enjoyable and hassle-free as possible. If you can't find the information you need, don't hesitate to reach out—we're just a click or call away.