Shipping & Handling

StillMinds Shipping & Handling Policy

Last Updated: December 15, 2024

1. Domestic Shipping (Within the United States):

• All orders within the United States are shipped via reputable carriers. We offer a range of shipping options to fit your needs, including standard, expedited, and overnight shipping.
• Standard shipping is typically delivered within 3-7 business days after processing.
• We provide tracking information for all domestic shipments to ensure you can follow your package's progress.
• Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination.

2. International Shipping:

• For international orders, we ship globally and use reliable international carriers to ensure your package arrives safely and securely.
• International shipping times may vary depending on the destination country and can take anywhere from 7-21 business days.
• Customs duties, taxes, and fees are the responsibility of the recipient and may delay delivery.
• We are not responsible for any customs or import charges. These charges are always the recipient's responsibility.

3. Shipping Costs:

• Shipping costs include a handling fee to cover the costs of packaging, materials, and labor.
• The handling fee is non-refundable .

4. Delivery Confirmation:

• We will send you a confirmation email once your order has been shipped, including tracking information if available.
• Please ensure that your shipping address is accurate to avoid any delays or additional charges.

5. Order Processing:

• Orders are processed within 1-2 business days. This processing time does not include weekends or holidays.
• If an item is out of stock or there will be a delay in shipping, we will notify you as soon as possible.

6. Returns and Exchanges:

• If you need to return or exchange an item, please review our Refunds & Returns Policy for detailed instructions.
• For international returns, the customer is responsible for all return shipping costs .

7. Damaged or Lost Shipments:

• If your package arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue.

8. Contact Us:

• If you have any questions or concerns about your shipment, please contact us at [email protected]